Frequently Asked Questions
Everything you need to know about bringing Westcott comfort into your home.
What is the typical shipping timeframe for furniture orders?
Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via our white-glove service, which typically arrives within 2-3 weeks depending on your location.
Do you offer a warranty on Westcott products?
Yes, all Westcott home furnishings come with a limited one-year warranty covering manufacturing defects in materials and workmanship to ensure long-lasting quality.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made upholstery and final sale items are not eligible for return.
How can I track my order status?
Once your order has been processed, you will receive a confirmation email with a tracking number. You can also view your order status at any time by logging into your Westcott account.
Are fabric swatches available before I make a purchase?
Absolutely. We encourage customers to order complimentary fabric swatches to ensure the color and texture perfectly match their home environment before committing to a larger piece.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investments.